Managing Public Service Organizations

Utilizing 40 cases packed with more than 150 administrative, management, and policy issues in the non-profit and public sector, Managing Public Service Organizations is the ideal teaching and learning resource for all levels of government, certified public manager programs and nonprofit organizations. Professional administrators and board of directors will greatly benefit from this book along with university students at the undergraduate and graduate levels. For convenient instructor and student use, the cases are conveniently indexed by major and minor topic discussed. Each of Managing Public Service Organizations’ specific cases, spanning more than 330 pages, connects theory with practical application for all levels of learning. The thought-provoking cases are written to reflect the real-life experiences of administrators and the kind of problems professionals will likely face in the entry- and middle-level, and higher executive positions they will hold upon graduation. This cutting-edge resource may be used as the primary text for courses employing the case study approach or as a supplement to instruction by textbook and lectures. In addition, the case studies may be used in graduate seminars or as an aid to professional development programs.