Managing Challenging Clients
Building Effective Relationships with Difficult Customers| By: | A. Oade |
| Publisher: | Springer Nature |
| Print ISBN: | 9780230238428 |
| eText ISBN: | 9780230358997 |
| Edition: | 0 |
| Copyright: | 2012 |
| Format: | Page Fidelity |
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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.