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Cover image for book Brand Choice

Brand Choice

Revealing Customers' Unconscious-Automatic and Strategic Thinking Processes
By:Randolph J. Trappey; A. Woodside
Publisher:Springer Nature
Print ISBN:9781403946416
eText ISBN:9780230514201
Edition:0
Copyright:2005
Format:Page Fidelity

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Customers use mental short cuts and they get into ruts when making product and brand choices. Brand Choice provides the tools that reveal customers' automatic thoughts and how such thoughts accurately forecast brand choice. Strategic thinking by customers includes their focusing attention and introspectively telling about how, when, where, and why they buy and use brands and products. For learning customers' strategic thinking, this book advocates in situ use of the long interview method.