The Service Providers
| By: | D. Yagil |
| Publisher: | Springer Nature |
| Print ISBN: | 9780230514973 |
| eText ISBN: | 9780230582675 |
| Edition: | 0 |
| Copyright: | 2008 |
| Format: | Page Fidelity |
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Table of Contents
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.