Call Center Continuity Planning
| By: | Jim Rowan |
| Publisher: | Taylor & Francis |
| Print ISBN: | 9780849399824 |
| eText ISBN: | 9780429525179 |
| Edition: | 1 |
| Copyright: | 1999 |
| Format: | Reflowable |
Lifetime - $99.99
eBook Features
Instant Access
Purchase and read your book immediately
Read Offline
Access your eTextbook anytime and anywhere
Study Tools
Built-in study tools like highlights and more
Read Aloud
Listen and follow along as Bookshelf reads to you
Details
Table of Contents
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag