The Compliance Business and Its Customers
Gaining Competitive Advantage by Controlling Your Customers| By: | E. Kasabov; A. Warlow |
| Publisher: | Springer Nature |
| Print ISBN: | 9780230284197 |
| eText ISBN: | 9781137271150 |
| Edition: | 0 |
| Copyright: | 2012 |
| Format: | Page Fidelity |
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The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.