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Cover image for book Business and Service Telephone Conversations

Business and Service Telephone Conversations

An Investigation of British English, German and Italian Encounters
By:Cecilia Varcasia
Publisher:Springer Nature
Print ISBN:9781137286178
eText ISBN:9781137286185
Edition:0
Copyright:2013
Format:Reflowable

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This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.