Service Advising and Management
| By: | Gary LaRosa |
| Publisher: | Jones & Bartlett Learning - Limited |
| Print ISBN: | 9781284145847 |
| eText ISBN: | 9781284174717 |
| Edition: | 0 |
| Copyright: | 2020 |
| Format: | Reflowable |
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In 'Service Advising and Management', students gain the communication, customer service, and automotive knowledge they need to balance competing demands from customers, technicians, and shop management to become successful service advisors.