Property Management
A Customer Focused Approach| By: | Gordonington |
| Publisher: | Bloomsbury UK |
| Print ISBN: | 9781349142606 |
| eText ISBN: | 9781349142583 |
| Edition: | 1 |
| Copyright: | 1997 |
| Format: | Page Fidelity |
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Table of Contents
Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.