Managing with Total Quality Management
Theory and Practice| By: | Adrian Wilkinson; Tom Redman; Ed Snape; Mick Marchington |
| Publisher: | Bloomsbury UK |
| Print ISBN: | 9780333620076 |
| eText ISBN: | 9781349261536 |
| Edition: | 1 |
| Copyright: | 1998 |
| Format: | Page Fidelity |
Lifetime - $39.31
eBook Features
Instant Access
Purchase and read your book immediately
Read Offline
Access your eTextbook anytime and anywhere
Study Tools
Built-in study tools like highlights and more
Read Aloud
Listen and follow along as Bookshelf reads to you
Details
Table of Contents
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.