The Art and Practice of Mediation

The second edition of Art and Practice of Mediation provides a practical and inclusive introduction to the field. Intended for a wide range of college and university courses, the text begins with a clear discussion of various approaches to dispute resolution, understanding conflict behaviour, and the key communication skills one requires when dealing with conflict. The authors then outline the specific stages and techniques involved in successful mediation, such as convening and cultivating dialogue, identifying key issues, and selecting appropriate processes. The text closes with a chapter, new to the second edition, on using mediation in organizations and communities, giving readers a sense of the bigger picture in conflict resolution. Each chapter begins with learning objectives and ends with a chapter summary, discussion questions, scenario-based exercises, and further readings related to the chapter topic.