Customer Service for Help Desk Professionals: Student Manual

As a customer service help desk professional, it's important that you're able to interact with customers to address their problems, technical issues, and so on. To serve these customers effectively and appropriately, you need to develop interpersonal skills that will help you do so in a professional manner. Any technical expertise you possess will no doubt be useful in doing so, but additional "people" skills are equally important in enabling you to properly interact with and serve customers. In this workshop you will be able to apply practical skills and principles to over-the-phone customer service for customers with internal technical issues.