Telephone Skills for Technical Professionals: Instructor Guide
| By: | 30 Bird Media |
| Publisher: | 30 Bird Media |
| Print ISBN: | 9781646850280 |
| eText ISBN: | 9781646850303 |
| Edition: | 1 |
| Copyright: | 2019 |
| Format: | Page Fidelity |
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As a help desk professional providing technical support, you need to interact with customers to address their technical issues, concerns, challenges and problems. In order to best service these customers, the 30 Bird Telephone Skills for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.