Engineering Service Systems in the Digital Age
| By: | Benedikt S. Höckmayr |
| Publisher: | Springer Nature |
| Print ISBN: | 9783658262020 |
| eText ISBN: | 9783658262037 |
| Edition: | 0 |
| Copyright: | 2019 |
| Format: | Page Fidelity |
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Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.