Realizing Digitization-Enabled Innovation
A Service Systems Perspective for Management| By: | Stefan Michael Genennig |
| Publisher: | Springer Nature |
| Print ISBN: | 9783658287184 |
| eText ISBN: | 9783658287191 |
| Edition: | 0 |
| Copyright: | 2020 |
| Format: | Page Fidelity |
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Stefan Michael Genennig explores digitization-enabled innovation with a service systems perspective. First, the author contributes to understanding the alterations in service systems brought about by digitization and the role of human agents. Based on this grounding, he develops a method for the integration of digital technologies for service innovation and designs a tool for the development of digitization-enabled value propositions. The findings provide valuable insights for managers aiming to integrate digital technologies for innovation, and add to service science.