Good Services
How to Design Services that Work| By: | Lou Downe |
| Publisher: | Ingram Publisher Services UK - Trade |
| Print ISBN: | 9789063695439 |
| eText ISBN: | 9789063695989 |
| Edition: | 1 |
| Copyright: | 2020 |
| Format: | Reflowable |
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.