Serviceology for Services
7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings| By: | Takeshi Takenaka; Spring H. Han; Chieko Minami |
| Publisher: | Springer Nature |
| Print ISBN: | 9789811531170 |
| eText ISBN: | 9789811531187 |
| Edition: | 1 |
| Copyright: | 2020 |
| Format: | Reflowable |
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Table of Contents
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.